Problem

  • Passenger and freight ships sail a long time on seas. ​
  • At some point in time, the toilet facilities break and new parts are requested.​
  • Installation and service data resided in thousands of files with various types (e.g., images, drawings) and was hard to find.​
  • The client had started a manual effort to compile a product and spare-part database, but the effort was deemed to be too slow. Some more modern, automated methods were needed​.

Approach

  • In the initial phase, we made a 3-day effort to assess the effort. We looked at samples of the data and talked to the experts to understand the business domain.​
  • Subsequently, we developed an automated NLP-based BOM tool that collects product and spare part information from various sources to help manual inspection. ​
  • We created a cloud-based architecture with various AI algorithms to automate the processing of the files and integrate the BOM to the database.​

Results

  • 75 percent of the previously manual BOM processing work could be automated with the AI system.​
  • The service delivery business sped up considerably as it was known, which parts were installed into which ships and when. ​
Business Value

Service, Sales, Delivery.

Client

Marine Cleantech Company

The client is the world’s leading provider of integrated water and waste management systems and waste management technologies and corrosion-protection systems for the marine and building industries.  

INDUSTRY
Energy, Resources & Environment, Industrial Goods

CASE
Data Analytics, Industrial

BUSINESS VALUE FOR
Service, Sales, Delivery 

Meet our experts