At the Helsinki Data Science Meetup hosted by DNA and DAIN Studios, the session looked at how a telecom moves from AI ambition to delivery. The agenda combined three practitioner talks — Antero Kivi on “make vs buy” decisions, Tuomas Nikkonen on building a GenAI platform, and Tomi Kinnunen on Contact Center AI.
A recurring theme was that scaling AI is an operating model question, not a series of one-off experiments. In the make-or-buy discussion, DNA described using a set of internal categories to consistently evaluate when to build capabilities in-house versus when to rely on vendor solutions. In the platform talk, the key point was that PoCs mainly create demos, while a platform creates real value by enabling repeatable, production-grade delivery. In Contact Center AI, DNA shared learnings from implementing real-time conversational automation in customer service, highlighting what it takes to bring these capabilities into a live environment.
Agenda
Antero Kivi, VP Data, AI and Integrations, DNA Technology
Tuomas Nikkonen, Head of Data Science, DNA
Tomi Kinnunen, Lead Software Engineer, DNA
About DNA
In 2001, DNA was a small mobile telecommunications company who entered the market as a challenger. Through various phases, it has grown into one of Finland’s leading telecommunication corporations. The core of our mode of operation still consists of cost-effectiveness, fast movement and innovation. In accordance with our values, we are fast, bold and straightforward in all our actions.
